• You will need a workstation with Internet access and Internet Explorer or Safari. (Other browsers may work but we can only provide limited support).
• You will need your network login and password.
• You will need a second layer of security, provided through a SecurID key fob or soft key, which can be obtained through a request to your Allianz Global Investors IT Help Desk.
• You may need to install the Juniper Terminal Services software. The software will be installed upon the first logon to the remote access system.

• Nothing needs to be changed for Outlook Web Access or if you’re only using the built-in Windows fire wall.
• If you’re using a different firewall for Remote Access, ports 443 (which should be open by default) and 444 needs to be open in both directions.

• All data is encrypted, ensuring that it is very secure.

• Yes.

• Yes. Please contact the Help Desk for assistance.

• Yes. The process for a laptop is the same as for a desktop. Of course, you'll need to ensure that your laptop is left in the office, connected to the network and turned on in order to access it remotely.

• Right click on the yellow info bar at the top of your browser and select "Fix settings for me..." This is a one time warning which should not appear again.

• From 6AM PT to 12PM PT each Sunday, the remote access services along with Email access (Outlook Web Access and the Outlook client) and Email synchronization (ActiveSync and Blackberry) may be unavailable for short periods of time due to regular scheduled maintenance. Typically, you will experience no disruption in service.